Vince F.'s review of White, Jacobs & Associates

White, Jacobs & Associates

Customer Reviews & Ratings
Complaint Posted 10/6/2020
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You can get letters free online! Do not waste your money
I first spoke with Chelsea Le to let her know of my skepticism bc I had used another company and they did very little. She assured me that this company is lawyer-backed, which is a lie. After reviewing my account, she assured me that they were able to get 65-70% of the negatives deleted. After six months, I became so frustrated bc only two things had been deleted and I shelled out a totally of $1800. She sent me to Ashley Mitchell, who said that their success rate is actually 90-95% removal. She worked on the account for several months and one item was deleted. She encouraged me to write out restrictive endorsed checks to try and pay to get items removed. THAT DID NOT WORK! The creditors cashed the checks and ignored the verbiage. I found out the hard way that “lawyer-backed” only meant that they used the lawyer’s name. After the six or so months, little was done. I received a few return-to-sender letters and they look exactly like the ones you can get free online. One of the higher-ups called me. I called back several times and received no return call. Another issue is that they would say an account was deleted and it was not. I asked for it to be rectified, but the pleas were ignored. My account was never updated and I would have to ask for the next round of letters to be sent after weeks of no movement. Do not waste your money!
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Additional Business Information
Hours   Phone   (972) 231-0452 Address   200 Chisholm Pl #250
Plano, TX 75023
Website Email
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