Total Body Experts

4.6 star rating Rating - based on 458 reviews & complaints
Total Body Experts began with a simple mission in mind. Our goal is to provide unbeatable prices with the best customer service. We are comprised of a team of individuals who have our customer’s best interest at heart.  
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Total Body Experts Categories
Exercise Equipment Sales and Service
Exercise and Physical Fitness Programs
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Customer Reviews, Ratings & Complaints
Review Posted 10/17/2020
Performance Carbon
I ordered my bike hassle free through a knowledgeable, patient salesman named Jason. I highly recommend ordering your Schwinn bike from Total Body Experts. Read More »
 
 
 
Review Posted 10/11/2020
Knowledgeable staff. Great Service
Stephen was extremely knowledgeable and helps us to pick out the best equipment for our situation. Great pricing and the purchase process actually worked without a hitch. Highly recommended Read More »
 
 
 
Review Posted 10/2/2020
Jason is the best!
I just received my AC Schwinn indoor bike and I love it! Jason helped me decide which bike was right for me and the process was so easy! I love all of the Schwinn trainers and have been going to conferences for years using the same bike I bought!... Read More »
 
 
 
Review Posted 9/25/2020
Great sales experience!
I just purchased a Keiser bike from Jason and was so pleased with the experience. He was knowledgeable and thorough and really helped me get the right bike. Great communication and a great price! Very happy indeed! Read More »
 
 
 
Review Posted 9/25/2020
Just purchase a stages SC3 from Studio cycles
I spoke with GM Stephan Uzan We talked over 30 minutes He made sure I had everything I needed Also got a great price So I'm happy to give them a 5 star review Can't wait to receive my bike Thank you Steve Read More »
 
 
 
Complaint Posted 9/16/2020
Terrible Follow Up and Customer Service
I wouldn’t recommend buying anything from this company. They espouse great customer service and warranties and it falls flat. Stay away.

I bought a spin bike and it was delivered 2 months ago. The day it was delivered I identified it was damage... Read More »
 
 
 
Complaint Posted 9/10/2020
Buyer Beware!
Buyer beware. They have horrible customer service. I have left several voice mails, emails, and live chat that is not monitored. It has been over 48 hours without a callback. Additionally, they are not forthcoming on their cancelation policies.... Read More »
 
 
 
Review Posted 8/24/2020
Good experience
Steve was helpful and knowledgeable about products and pricing. A good shopping experience. Read More »
 
 
 
Complaint Posted 8/19/2020
Stay Away 8/19/2020
Bought an elliptical from these guys, it arrived broken and no white glove in my area. Cannot get them to call me. So I have a $3000 busted machine and am out $299 for the white glove they wont pay me back and I need to hire my own technician at $... Read More »
 
 
 
Review Posted 8/19/2020
Quick Purchase
I knew exactly what item I wanted and Samuel was very helpful, friendly, and personable during the process of buying an exercise bike! Read More »
 
 
 
Review Posted 8/13/2020
Great Service. Great Experience.
Steve provided exceptional customer service - knowledge and helpful. A great buying experience! Read More »
 
 
 
Complaint Posted 8/13/2020
Never delivered the equipment, refused to issue a refund
On May 11, 2020, I paid $3,949.00 for a step mill that was never delivered. Their staff have not returned my emails, voicemails, or web page form submissions. They've gone dark on communications since July 15. Today, August 11, is 13 weeks post pu... Read More »
 
 
 
Review Posted 8/11/2020
Great experience. Transparent on delivery time frames and best pricing.
Had an awesome experience with Samuel in purchasing a Stages SC2 indoor bike. Everywhere is completely sold out amidst the current environment. Other places were able to give me quotes, but didn't have any updates on when the Stages bikes would be... Read More »
 
 
 
Complaint Posted 8/10/2020
DO NOT BUY! YOU'VE BEEN WARNED!!!
This place is awful. DO NOT PURCHASE!!! We bought a bike back in February that was damaged. We just wanted a bike to use so we tried to forget about it since it wasn't too bad of a dent. Then we purchased a console to attach to the handlebars. How... Read More »
 
 
 
Complaint Posted 8/2/2020
Buy from Elsewhere!!
I bought a stationary bike from them at the end of June, a $2k purchase. This company has the worst costumer service that I've ever experienced. They are nearly impossible to get a hold of (takes 3-4 days to get a response). I feel mislead by thei... Read More »
 
 
 
Complaint Posted 7/28/2020
No response to a simple inquiry about delayed shipment
Poor customer service from Jay and the customer support toll free number at TBE when we tried repeatedly to contact him and them about the delay in shipment of our Stairmaster. Sent emails and left messages on voicemail, all to no avail. Eventuall... Read More »
 
 
 
Review Posted 7/24/2020
Great Purchasing Experience!!!
I just got off the phone with Steve, GM at TBE. We spent over thirty minutes on the phone making sure my purchase was correct for my needs. He was extremely helpful and informative confirming my decision WITHOUT upselling. Awesome experience, grea... Read More »
 
 
 
Complaint Posted 7/23/2020
Terrible Customer Service
BEWARE of this company I have ordered Keiser M3i bike, they charged my cc for the amount right away and it's been 4 weeks NO update on my order. No body picks up the phone and no response to online chat/ status-check portal. I SHOULD HAVE ORDERED... Read More »
 
 
 
Review Posted 7/16/2020
Sales Process Was Very Smooth and Informative
Was a very easy sales process. I was buying a spin bike for home use and the sales team was able to walk me through the best brands and options for my budget. It is also helpful they are such a large dealer so I was able to obtain great pricing!!! Read More »
 
 
 
Review Posted 7/16/2020
Helpful, friendly, good deal, and can't wait to get bike!
with the gyms being locked down (again), i decided to buy my own Schwinn AC Performance bike. Worked with Steve Uzan on phone and he led me through all my questions about the different bikes. I am very happy with the bike i selected and now am eag... Read More »
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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