11/2/2010 8:04 AM (PST)
Eric,
If your signed receipt specifies that the down-payment you gave is non-refundable, then those would be terms that you are both bound by. This is a way for the jeweler to cover it's losses should you decide not to complete the purchase for a ring they began creating or customizing for you.
Without seeing the actual receipt and knowing the specific details of the incident, it's hard to give an exact answer. You may want to contact your local BBB and discuss it with someone there who may be able to offer you further guidance.
|