Spark Networks, Inc.

1.6 star rating Rating - based on 18 reviews & complaints
 
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Spark Networks, Inc. Categories
Dating Services

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Customer Reviews, Ratings & Complaints
Complaint Posted 3/19/2023
Worst company! Liers, SCAM! Be careful!
They lie their customers and promise them things that will never happen. They steal customers money with subscriptions while they offer them things that will never happen. They have a terms and conditions which is against the laws. When you are a... Read More »
 
 
 
Complaint Posted 7/5/2017
Spark hasn't responded to requests for help after months!!!
I've been trying to contact the affiliate department at Spark Networks weekly over the course of months and I have heard nothing from them the entire time. Feels really disrespectful! Am disappointed that my multiple attempts to reach someone at t... Read More »
 
 
 
Review Posted 2/2/2013
Christian Mingle
My experience was nothing short of excellent. Meet a christian lady, cancelled my subscription. Everthing was as stated and with a christian attitude. Nothing but nice things to say and God loves us. Read More »
 
 
 
Complaint Posted 5/22/2012
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Auto-renew scam. Unhelpful support. Unauthorized charges.
I signed up for a subscription with ChristianMingle.com, and immediately turned off the auto-renew feature (as I do with any online subscription site). Noticed that my credit card had a charge on it from the company at the time when my subscriptio... Read More »
 
 
Business's response - by Emily V.on 5/27/2012
We regret this consumer’s dissatisfaction with our site and disappointment in our refund policies. We are a subscription-based organization with a stated automatic renewal, depending on purchase plan. These details are stated in many locations on... Read More »
 
Complaint Posted 3/17/2012
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Christian mingle uses fake profiles
I received a profile with a picture of a female "member" who shall we say, was not dressed very Christian like. At that time I thought it was suspicious but left it alone. A couple of weeks later I came across that SAME EXACT picture on a bing ima... Read More »
 
 
Business's response - by Emily V.on 3/25/2012
I apologize for any hassle you experienced. I can assure you, we are doing our very best to protect our members from such users. We actively prevent them from joining our site and remove them as quickly as possible if they slip through our filters... Read More »
 
Complaint Posted 3/16/2012
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Terrible Customer Service. Terrible Policies. Terrible Experience.
Christian Mingle and Spark Networks have no interest in bringing couples together or even creating a Christian environment. Their only concern is the bottom line, and getting something for nothing. I had an account deleted with no warning 12 hours... Read More »
 
 
Business's response - by Emily V.on 3/25/2012
We would be happy to provide specific details to "D S." as to how he violated the terms of use and the status of his subscription. He may contact a member of Customer Care by calling 1-800-942-6196. Members may also contact Cara@christianmingle.co... Read More »
 
Complaint Posted 8/27/2011
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Review 8/27/2011
sparks networks inc. the parent company of jdate and other ethnic dating websites is A SERIOUS FRAUD!!! i was a member of jdate first as a paying member then just as a visitor thinking i might renew, but it seems things have gotten even worse at... Read More »
 
 
Business's response - by Emily V.on 8/29/2011
All profiles on the site remain active until a member chooses to remove his/her profile. We suggest our members to start with a broader set of preferences and select fewer criteria in their initial search, and then slowly add 1 to 2 additional pre... Read More »
 
Complaint Posted 6/23/2011
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Review 6/23/2011
YEP THEY TEASE U & WHEN U WANT MORE INFO ITS 19.99 Read More »
 
 
Business's response - by Emily V.on 6/23/2011
It is not our intention to mislead anyone. We do not charge for a basic membership; however, to maintain and ensure the highest quality experience for everyone on our site, the full use of our communication tools is reserved for Premium Members. ... Read More »
 
Complaint Posted 6/14/2011
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Review 6/14/2011
I signed up 6-4-2011 and removed my profile 6-14 after paying 58.00. They said they would not refund so I am disputing this through my credit card company. They lied several times and also send my 3 viruses that thank goodness my laptop has good f... Read More »
 
 
Business's response - by Emily V.on 6/15/2011
We regret hearing of the problems you have experienced. We are on a secure server, therefore, could not have infected your computer with a virus. The information that you were sent about Spyware is correct. You can get Spyware from visiting a vari... Read More »
 
Review Posted 5/19/2011
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Review 5/19/2011
I signed up for a 3 month term. After less then 5 days I got a few smiles and I wrote Emails back to these members. On most dating sites as long as the paying member signs up. This normally allows communications between the paid member and possibl... Read More »
 
 
Business's response - by Emily V.on 5/22/2011
We regret your dissatisfaction in our policies and procedures. We allow all members the opportunity to utilize our free guest services, to search and initiate contact with members through pre-drafted smiles or e-cards before deciding to upgrade th... Read More »
 
Complaint Posted 4/13/2011
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Review 4/13/2011
After logging on to jdate.com, a banner read that I had 28 messages in my inbox. Thinking this was an opportunity to meet people on the site, I attempted to open my inbox and was redirected to the subscription screen. I'm a single mom in a communi... Read More »
 
 
Business's response - by Emily V.on 5/23/2011
We regret to hear of your situation; however, it is important to understand that the notification received for new messages will indicate any messages that have the unopened icon. As stated in our Terms of Service and as our call center repres... Read More »
 
Complaint Posted 4/7/2011
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Review 4/7/2011
I would like to forewarn people about this website. HOW does this company get an A+ RATING, if all these posting are complaints ???? But this site takes it to the max. During my first 10 days of membership ( which I have signed up for 6 months ),... Read More »
 
 
Business's response - by Emily V.on 4/9/2011
We regret your dissatisfaction in our site services. As clearly stated in the terms of use that you agreed to upon joining our site, we are not responsible for the content posted by other members. We monitor the website carefully and do our best t... Read More »
 
Complaint Posted 3/17/2011
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Review 3/17/2011
I can't believe Christians would lie or deceive like this wow, on St. Paty's day, wow, you guys suck.
Read More »
 
 
Business's response - by Emily V.on 3/18/2011
We regret hearing that you are dissatisfied with our service. Based on your complaint, I am not clear as to what problems you are experiencing. ChristianMingle.com offers free toll free support at any time to any customer by calling 1-800-942-... Read More »
 
Complaint Posted 1/8/2011
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Review 1/8/2011
Their website Christians Mingle is not working properly. I tried to log in to unsubscribe and it said it could not recognize me. Also no matter what button you click, the main page does not change. Also I am receiving 5 or more emails per day and... Read More »
 
 
Business's response - by Emily V.on 1/10/2011
ChristianMingle.com offers free toll free support at any time to any customer by calling 1-800-942-6196. Members may also contact cara@christianmingle.com at any time via email to receive further assistance. I was unable to locate an account under... Read More »
 
Review Posted 11/16/2010
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Review 11/16/2010
Mate 1 .com .. they allow scam artist to get on line and ripp you off ,, I have other complaints from other men and one for sure person who is doing this . I have complained to customer services . and no ..response . They also . trans fered funds... Read More »
 
 
Business's response - by Emily V.on 11/16/2010
Spark Networks is not in any way affiliated with Mate1.com. I can assure you that Spark Networks takes this problem very seriously. We are doing our very best to protect our members from such users. We actively prevent them from joining our site... Read More »
 
Complaint Posted 11/4/2010
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Review 11/4/2010
Spark's BlackSingles.com has a problem with scammers hacking their site and posing as members. I have tried numerous of times to have them explain to me how they'll even allowing these individuals to join the site and send out messages to other me... Read More »
 
 
Business's response - by Emily V.on 11/4/2010
We take this situation very seriously and closely monitor our sites to ensure the highest quality of service to all of our members. We have customer support representatives that respond quickly and efficiently to every question or complaint submi... Read More »
 
Complaint Posted 6/23/2010
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Review 6/23/2010
Americansingles.com was the dating service I used to use some time ago and it is from the same company Spark.com
I experienced two very interesting incidents. I put my profile on Americansingles.com but did not pay to subscribe for a while. One d... Read More »
 
 
Business's response - by Emily V.on 10/27/2010
I apologize for any hassle you experienced. I can assure you, we are doing our very best to protect our members from such users. We do not participate in creating false profiles to “bait” our customers into purchasing a subscription. We activel... Read More »
 
Complaint Posted 1/6/2010
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Review 1/6/2010
Company is a multi-site online dating service that keeps financial information for unauthorized billing purposes. Bills without notice causing financial grief, NSF charges or worse inconveniences with no care to the client. Servers: BlackSingles.c... Read More »
 
 
Business's response - by Emily V.on 10/27/2010
We are a subscription based organization with stated renewal policies on our billing pages and in our terms of use agreement all members agree to upon joining the site. Membership on one site, does not automatically incur membership fees for any... Read More »
 
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Additional Business Information
Hours   Phone   (323) 658-3000 Address   8383 Wilshire Blvd Suite 800
Beverly Hills, CA 90211
Website   http://www.spark.net Email   evarney@spark.net
Contact   Emily Varney Other  
 
 
 
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