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They are Breaking the Law
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I was brought into this dealership on false pretense. I received a letter from Capital One saying I was pre approved for 38000 car loan. Being optimistic I called the number on the letter which directed me to the Ford Dealership. After speaking their their Capital one rep at the dealership, she expressed to me that this was a official pre approval loan and all I needed to do was submit my online credit application and after t hat she would contact me back on what to do. Well Later that afternoon she said I was approved and will need to bring my ID, check stub and sign, then I will drive off with the 2018 car I selected. So I made my appointment to speed up this process as I was in pain from getting out of the hospital. However once I got to the dealership there was no approval and they ran my credit again over and over again. They actual ran my credit again as I write this complaint. I am furious about this and this MUST BE CORRECTED by either of the following. Either they remove ALL 5 hard inquires from my credit report or they give me the car I wanted with zero down and no more than 500 monthly car payment.
They have broken the law by running my credit without my authorization. I authorized them to check my credit ONCE, not 5 times. Ford and Capital one need to be held accountable for this atrocious business practice.
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