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Wow, really?
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I placed an order on 11/04/2012 and everything went extremely well. Brandon was my sales representative and he was extremely nice and professional. I was informed that the equipment would ship within 2 weeks. We discussed this over and over. He assured me my equipment would arrive before my first bill was due - I used their financing.
After googling and reading the horrible reviews online, I became scared and e-mailed them for a status of the order. That is when things immediately went south. I spoke to Michelle who told me the order would take 3 to 5 business weeks! She even sent me my recorded conversation, confirming I was told 3 to 5 business weeks. However, what she sent was the first 5 minutes or so of the call. I asked her "Where's the rest of the call? The part of the call where we discuss, in detail, when I would expect the unit." She replies "I didn't listen to the entire call. What I sent you is where I stopped?" Really? You're trying to disprove what I was told by NOT listening to what I was told completely?
I was promised that she'd request that the order be expedited and she'd follow up with me on Monday. Monday, I e-mailed for a status. No response. Tuesday, I e-mailed for a status. No response. Wednesday, I e-mailed for a status, no response.
Perhaps I'm silly, but I'd think if a customer is coming to you saying "Look, I've read these horrible reviews of your company and I'm scared" that the least you could do, especially if you haven't been paid, is try your best to prove this customer wrong.
I was SO looking forward to having a good experience, getting my equipment, and writing a positive review online. Instead, I'm here, writing that I'm being ignored and in the process of filing their 227th complaint with the BBB.
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