Customer Reviews & Ratings
Complaint Posted 4/28/2012
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CUSTOMER BEWARE
HOBBYTRON is a horrible place to do any business with. I ordered an advertised Syma S107g helicopter.What I received was packaged as WORLD TECH TOYS PHANTOM! the one I received is a non working fake or counterfiet copy of the actual SYMA product. When I received it the helicopter would not fly. The motors do not even run. I went thru the hoops with them trying to get repairs or a replacement. After waiting a week for a reply I recontacted them again and their reply was then that they were out of stock and claimed they did not know when they would have more in stock. I then requested that they credit my credit card and they refused to do that and only offered in-store credit. I wish that I had checked on reviews of HOBBYTRON before I placed my order. They have a very bad reputation for selling poor products and items that do not work as advertised. I have written many review places on the internet with my problems. I have also filed a despute with my credit card company. I also filed a complaint with US CUSTOMS about their counterfiet product. I have also filed a complaint with the Better Business Bureau. Avoid them like the plague.
 
 
 
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Additional Business Information
Hours   9:00 am - 5:00 pm Mon. - Fri. Pacific Time Phone   (877) 341-7370 Address   24700 Avenue Rockefeller
Santa Clarita, CA 91355
Website   http://www.hobbytron.com Email   ben@hobbytron.com
Contact   Ben Ibarra Other  
 
 
 
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