Rachel R.'s review of Pacific Hills Treatment Centers, Inc.

Pacific Hills Treatment Centers, Inc.

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Customer Reviews & Ratings
Complaint Posted 7/9/2014
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Good Program/My Bad Experience
Pac Hills is a wonderful program - ultimately, this place changed my life in many positive ways. The primary psychologist there is absolutely wonderful, a fact I cannot stress enough. The house is nice, the food is wonderful, I have many wonderful memories.
However, I had a major problem with some of the head staff. One of them looked through my room despite that I never had a positive drug test; several aspects of my treatment plan were not made known to me - both of which points are clearly stated in the manual
under patients rights. My case manager accused me of being a controlling, attention seeker and denied me taking my medication at times when I needed it. While other residents were allowed to go to their rooms if they had a migraine or other ailment, I was
punished for the one instance when I had to miss group session due to a flare up I had with my pinched nerve. I was repeatedly accused of faking pain to get attention. The pastoral counselor refused to baptize me because I did not share the -exact same-beliefs
as she did. (Despite converting to God during treatment) As a chronic pain sufferer of a unusual condition, the psychiatrist they had visit was AMAZING. By far the best one I have ever had the privilege of being a patient of. Because of him and his compassion,
I am pain free today! Over all, I DO recommend this program - my negative aspects of my experience was based off several of my own mistakes, the staff's inability to understand and have empathy with my pain condition, and their own mistakes and judgments.
 
 
 
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Additional Business Information
Hours   Phone   (949) 248-5335 Address   32234 Paseo Adelanto Suite C
San Juan Capistrano, CA 92675
Website   http://www.pachills.com Email   todc@pachills.com
Contact   Tod Cunningham Other  
 
 
 
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