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Review 5/19/2011
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THE PERSON (TIM)WAS VERY FRIENDLY AND ANSWERED MY CALLS RIGHT AWAY. THE PROBLEM THAT I CAME ACROSS WITH THIS COMPANY WAS KEEPING THEIR WORD ON WHAT THEY SAID. BEFORE GETTING MY LOAN APPROVED, I STATED I DID NOT WANT TO PAY FOR THE APPRAISAL AND I WAS TOLD BY TIM THAT I WOULD NOT HAVE TO AND THAT IT WOULD BE TAKEN CARE OF BY THEM (COMPANY), EVEN IF THE LOAN WENT THRU. THE LOAN GOT FUNDED AND THEY ADDED THE APPRAISAL FEE OF $450 TO MY LOAN. I CALLED TIM, WHO WAS THE PERSON WHO HANDLED MY LOAN AND TOLD HIM ABOUT THE APPRAISAL BEING ADDED TO MY LOAN IN WHICH HE STATED THAT IT WAS GOING TO BE ADDED IF MY LOAN GOT FUNDED. THAT WAS NOT THE CASE I TOLD HIM AND SENT HIM THE EMAIL HE SENT ME STATING "And yes, the appraisal is not included in your fees. It was P.O.C. which means paid outside of closing.". SINCE THEN HE SAID HE WOULD LOOK INTO IT AND SPEAK WITH LANCE BURT WHO HELPED HIM ON THIS LOAN. I CALLED AFTER 3 DAYS AND ASKED FOR LANCE BURT, WHICH THEN I WAS TOLD THERE WAS NO ONE BY THAT NAME AND GOT TRANSFERRED TO TIM, IN WHICH I DID NOT LEAVE A MESSAGE. CALLED BACK AGAIN AND ASKED FOR LANCE AND SAID "YOU TRANSFERRED ME TO TIM AND I DON'T WANT TIM", THEN I WAS TRANSFERRED TO "ALTON PURNELL",SOMEONE WHO HELPS THEM FUND THE LOANS. I TOLD HIM THE SITUATION AND HE SAID HE WOULD WALK OVER THE MESSAGE TO LANCE. AS A LITTLE OVER A WEEK NOW, I HAVE NOT HEARD BACK FROM ANYONE. I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY.
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