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Did NOT come through as promied
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I received a reasonable quote from John. He proceeded to tell me that all of the "other" companies would quote me less, try and up-sell, leave my car sitting, ect ect ect. He told me they pride themselves on A+ customer service. Our verbal deal was my car was to be picked up mon/tue and dropped to me thurs/fri. Sounded fantastic! The contract stated 1-10 day pickup window, which he ASSURED me to disregard, "it's just standard, we'll get it to you by the end of the week." Silly me right?!?! When they never contacted me mon/tues for pickup details I began to call. Everyone was always on the other line. I finally spoke to John this morning who assured me he would make it happen and call me before he left today. Guess what, he's gone and no phone call. I cancelled my order and went with someone who's willing to put their keyboard where there mouth is and write our agreed details out- lesson to me. Lesson to John- don't undersell your loads to hook a customer and then ask for more money, which you then still cannot come through on- you're just like the other guys you warned me about.
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