Sophie M.'s review of Stars Dancewear

Stars Dancewear

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Customer Reviews & Ratings
Complaint Posted 3/22/2011
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Review 3/22/2011
I haven't had such a bad experience with a retail company in a long time! I ordered two sequined jackets from them on a day that they had a 30% off sale posted. When I finished the order form and typed in the discount code, I was informed that the 30% was for orders of over $150.00. When I went back and reread their website I couldn't find anywhere on it that mentioned that the discount was only for $150.00 or more. That's really close to a bait and switch tactic. I finally made the order and found out that they only use FedEx shipping. Since I don't have a lot of extra money at the moment, I had to choose the regular FedEx ground option which was $11 and said "will ship within 30 days, minus weekends and holidays." I ordered two jackets from Hot Topic on the same day, paid $4 for shipping, and received the jackets within 3 days. I waited for the jackets...and waited... and waited... and waited. I received two catalogs in the mail before I even got an email saying the jacket had been shipped. I called Stars Dancewear to ask about the jackets and was told that they would be coming in a week. I asked if they would stop sending catalogs and they said the wouldn't do it unless I asked per email. The jackets finally came yesterday, 4 days after they said they would. The ribbing on the jackets is so thin that a couple washes will stretch it out to nothing. The sequins on the front look ok, but there's no lining on the inside of the jackets and the sequins poke through on the seams. So in order for us to wear these jackets while dancing, we'll either need to sew a liner in ourselves or wear a long sleeved shirt to stop the sequins from cutting the hell out of our skin while we dance. There's also multiple threads and wire hanging out from the jackets in different places. I will never EVER buy from these guys again. Those jackets were $32 each and now we're stuck with something we can't use until we make further changes. I WISH I WOULD HAVE READ THE FIRST REVIEW FOR STARS DANCEWEAR BEFORE ORDERING FROM THEM.
 
 
 
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Additional Business Information
Hours   Phone   (866) 266-7166 Address   2890 Gundry Avenue
Signall Hill, CA 90755
Website   Email   sales@starsdancewear.net
Contact   Customer Service Other  
 
 
 
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