Complaint
Posted 12/24/2019
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1 Review
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0 Question
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Trustlinker since 12/24/19
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PORT SAINT LUCIE, FL
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ECM
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Buyer Beware. Before singing a Service Contract with this company, be sure to read the exclusions on the back of their contract. You will need a microscope to be able to read the micro print. I was in the service business for many years and unders... Read More »
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Complaint
Posted 11/9/2019
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1 Review
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0 Question
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0 Answer
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Trustlinker since 11/09/19
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PORT SAINT LUCIE, FL
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ECM is no better then Google
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We have used ECM for several years now with each year getting worse. We finally made a decision to cancel this BS contract for the following reasons:
1)Our AC (Which we purchased from ECM) was leaking from the air handler. We had ECM come out and... Read More »
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Complaint
Posted 10/16/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/16/19
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POTWIN, KS
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Complaint
Posted 5/1/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/01/19
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BOYNTON BEACH, FL
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$59.00 spring tune up
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The service tech Miguel Laborde was in my house a total of 25 minutes, and all he did was to try and sell me a $5.400.00 dollar system!!!! He did not make any attempt to check or do the tune up. He left my overflow valve sideways so he leaked all... Read More »
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Complaint
Posted 11/15/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/15/18
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BOCA RATON, FL
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SCAMMED
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I have an appliance service contract with ECM. The premiums are expensive, and the policy doesn't cover everything. I called them because the ice maker in my refrigerator was making very little ice. A service tech came out and couldn't figure out... Read More »
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Complaint
Posted 3/9/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/09/17
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WELLINGTON, FL
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Rip-Off
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Stay away from ECM at all cost!!!
ECM installed a top of the line AC unit in my house that included 10 year warranty. 2 years later the thermostat goes dark. It's one of those sophisticated Lennox iTouch, so I called their service, I was told "par... Read More »
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Review
Posted 2/20/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 02/20/17
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POTWIN, KS
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CALL ANOTHER SERVICE PROVIDER - DO NOT USE ECM
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LG IS CONTRACTED WITH ECM TO INSTALL WARRANTIED REPLACEMENT PARTS. I CALL ECM TO SCHEDULE A COMPRESSOR INSTALLATION AND THE FIRST THING THEY TELL ME IS THAT I HAVE TO SING UP FOR A CONTRACT WITH THEM. AFTER REQUESTING A SUPERVISOR AND EXPLAINING T... Read More »
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Complaint
Posted 12/31/2015
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1 Review
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0 Question
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0 Profile View
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Trustlinker since 12/31/15
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DELRAY BEACH, FL
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DO NOT USE ECM
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ECM should probably stand for "We don't care". We have been having issues nonstop for years with our unit which was paid in full and installed by ECM 4 years ago. Their customer service is amongst the worst in the industry. They have yelled at me... Read More »
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Complaint
Posted 12/31/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/31/15
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LAKE WORTH, FL
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Not Recommended
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To be fair:
3 service calls this year:
1. Dishwasher repair: No real problem. (some delays in coming out)
2. Toilet repair: ballcock replaced. Easy repair, Done quickly
3. Clothes washer repair. Service person said parts needed to be ordered.... Read More »
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Complaint
Posted 11/9/2015
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/09/15
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POMPANO BEACH, FL
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I rate ECM a D Minus Sorry Guys
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5 years ago I had a service contract and needed a plumber to install a new faucet in my sink. The ECM guy did a poor job and insulted my wife. It stills leaks to this day. Recently I had a service call on the A/C to drain the line. It was under wa... Read More »
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Complaint
Posted 10/21/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/21/14
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PALM BEACH GARDENS, FL
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Nightmare! NOT Happy!
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Absolutely WORST bunch of (fill in the blank)s I have ever encountered! Do yourself a favor and spare yourself the frustration! Where to begin. Visit #1 Had to call them to see why our A/C was leaking. They came out and fixed it, but suggested a n... Read More »
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Review
Posted 8/5/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/05/13
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ABSOLUTE RIPOFF!
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DO NOT use this company! An absolute rip off! I was told I needed a relay switch for my air handler and a 30 amp switch on the compressor, I was told that if we bought both parts I would get the compressor switch for half price, half price was $28... Read More »
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Complaint
Posted 4/24/2013
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1 Review
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0 Question
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7 Profile Views
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0 Answer
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Trustlinker since 04/24/13
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Complaint
Posted 3/30/2013
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1 Review
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0 Question
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23 Profile Views
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0 Answer
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Trustlinker since 03/30/13
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Exorbitant Fees
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This is to caution anyone who is considering a contract with East Coast Mechanical (a/k/a ECM). As a tenant in a rental condo, I am obligated to call ECM whenever I experience an appliance problem since my landlord has maintained a service contrac... Read More »
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Complaint
Posted 3/24/2013
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1 Review
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0 Question
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23 Profile Views
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0 Answer
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Trustlinker since 03/24/13
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Only good when you don't need them
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For the past 4 years I have had a maintenance contract with EMC on my A/C. About 2 weeks ago my A/C started to give me trouble. Instead of sending a service person to fix the unit that is 10 years old, they sent a sales rep to give me a quote on a... Read More »
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Complaint
Posted 12/14/2012
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1 Review
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0 Question
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65 Profile Views
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0 Answer
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Trustlinker since 12/14/12
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Want the truth about ECM?
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The company that cares about money not service. Will pressure you to buy a new unit, most techs have no knowledge and mis diagnose. Customer service reps have no training and no knowledge. Nobody at the company has any idea of current promotions a... Read More »
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Review
Posted 8/6/2012
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1 Review
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0 Question
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69 Profile Views
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0 Answer
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Trustlinker since 08/06/12
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RIPOFF
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We have a new home, 5 years old, only twice have they ever covered anything.
Their famous answer is "you do not have replacement", yet when I tell them I want their best policy, they sell me non-replacement coverage. They are also incompetent, nev... Read More »
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Review
Posted 8/4/2012
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1 Review
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0 Question
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60 Profile Views
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0 Answer
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Trustlinker since 08/04/12
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East Coast Mechanical
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This is the most horrible company I've worked with in Florida. They are
rude, unknowledgable, full of it and ripped me off. They replaced parts on my a/c unit and did not solve the problem. WHen i called them to come back, they found another suppo... Read More »
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Complaint
Posted 7/13/2012
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1 Review
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0 Question
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82 Profile Views
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0 Answer
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Trustlinker since 07/13/12
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Review
Posted 7/27/2011
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1 Review
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0 Question
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105 Profile Views
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0 Answer
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Trustlinker since 07/27/11
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Review 7/27/2011
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esta compania es una estafodora,ofrece mucho y despues le dice al cliente q mire el contrato por la parte de atras,cada ves q llamaba y venian me querian cobrar sin ni siquiera recibar el trabajo en una ocacion me querian cobtrar $680 por ponerme... Read More »
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