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Review 9/20/2011
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I am absolutely blown away by the excellent service and super quick payment from Shipsurance. As a former licensed insurance agent owning my own insurance business, I have dealt with many companies and claims processes over the years. This was by... Read More »
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Complaint
Posted 5/16/2023
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/16/23
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ATHENS, GA
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Steer clear of these scammers.
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Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the cla... Read More »
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Shipsurance is a SCAM!!!!
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Do NOT use Shipsurance or shippingeasy.com to mail packages if you care about what you are shipping. I used shippingeasy to purchase postage to send my MSI laptop back to ExcaliberPC where I purchased it for some potential repair work. Shipsurance... Read More »
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Business's response - by Ariel S.on 3/18/2021
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Kim - We are happy to discuss this with you. Please call our office. Read More »
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They work to make sure your claim is denied
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I have been using this “insurance” through Shopify for most of my packages in hopes of not actually needing to file a claim. Well that day came and I had higher expectations that my claim would go through seamlessly considering the package I had t... Read More »
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Business's response - by Ariel S.on 1/27/2021
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Kim - Thank you for the review, but it looks like there is confusion here. If your buyer did not receive their package, we will definitely cover you! You emailed us just yesterday (1/26) to explain that your buyer did not receive the package AFTER... Read More »
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Complaint
Posted 10/22/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 10/22/20
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EDINBURG, TX
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Please Stay Away!
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On every package we would send, we would purchase insurance from them. This happened maybe for good year. Luckily that year we purchased insurance from them, we really never managed to filed a claim being that all packages were arriving safe. Well... Read More »
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They work to deny your claim
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BEWARE. I do not recommend using shipsurance through any online sales platform. They will work at ways to deny your claim instead of way to help you as an online seller. Read More »
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Business's response - by Ariel S.on 6/12/2020
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Michele S. - Please reach out to our office so we can discuss your specific case. We take pride is our ability to work with eCommerce sellers and understand the unique challenges of selling online. Read More »
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SCAMMERS
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This is the worst package insurance you…
This is the worst package insurance you can ever use. They are in no uncertain words scammers, thieves, shameless fraudsters. They require a lot of information that is very difficult to get in e-commerce. A... Read More »
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Business's response - by Ariel S.on 5/7/2020
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Camila F. - Please reach out to our office as we believe there is some confusion as you have successfully filed and completed many claims with our company. A "Scam" is being dishonest, however, your valid claims are paid. We would be happy to revi... Read More »
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Complaint
Posted 3/11/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/11/20
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BELLINGHAM, WA
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Do not use this company. They are not reputable.
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Do not use this company. They are not reputable.
They declined a claim because the manufacturers name was on the box. The box is too big and packed by the manufacturer to prevent damage. So, it does not make sense to rebox it. The name of the bra... Read More »
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Complaint
Posted 11/13/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/13/19
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SHREVEPORT, LA
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Lousy Service
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Our customer received a package that was damaged during shipping and the company denied our claim due to us using tape that had our name on it. This was in a plain brown box and conformed to all standards. We have used them on other shipments in t... Read More »
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Review
Posted 11/17/2012
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1 Review
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0 Question
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116 Profile Views
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0 Answer
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Trustlinker since 11/17/12
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Review
Posted 4/9/2012
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2 Reviews
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0 Question
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119 Profile Views
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0 Answer
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Trustlinker since 04/09/12
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SHIPSURANCE
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First claim filed in years. Lot of paper work (isn't that the way with everything) but easy explantions. Received full refund within a decent time frame & much better than dealing with USPS or UPS. Cheaper Insurance vosts than USPS. I HIGHLY RECOM... Read More »
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Review
Posted 9/20/2011
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1 Review
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0 Question
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144 Profile Views
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0 Answer
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Trustlinker since 09/20/11
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Review 9/20/2011
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I’ve been with Shipsurance since the beginning. The price is unbeatable and they provide me with 5 STAR service! I have filed claims over the years and have always had my paperwork processed quickly, having the check usually within a week or so. T... Read More »
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Review
Posted 9/20/2011
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1 Review
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0 Question
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150 Profile Views
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0 Answer
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Trustlinker since 09/20/11
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Review 9/20/2011
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Our company has been with Shipsurance for several years and they are truly a 5 Star company, at all levels. They are a great value, claims processing is extremely efficient, and customer service is fantastic. If you are not using Shipsurance, you... Read More »
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Review
Posted 9/20/2011
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1 Review
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0 Question
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148 Profile Views
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0 Answer
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Trustlinker since 09/20/11
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Review 9/20/2011
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I started with this insurance company in January of 2011 and had my first claim in April. Every transaction to date has been easy, fast and painless. The claim was paid less than 2 days after they received the paperwork I submitted. A seller could... Read More »
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Review
Posted 9/20/2011
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1 Review
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0 Question
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215 Profile Views
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0 Answer
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Trustlinker since 09/20/11
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Review 9/20/2011
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Shipsurance is a wonderful company! As the owner of an online vinyl record store (www.recordrelics.com) I send packages all over the United States and many other countries. I began using Shipsurance about 3 years ago and can honestly say I am 100%... Read More »
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