Complaint
Posted 12/6/2020
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1 Review
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Trustlinker since 12/06/20
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LOS ANGELES, CA
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Do NOT work with The Kaplan Group.
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I am a small business owner who has placed 4 claims with TKG over the years. One was successfully settled (a small claim over a very clear contract with a reasonable debtor); the other three were not. In two of those cases, we agreed to let it go... Read More »
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Complaint
Posted 4/12/2019
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1 Review
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Trustlinker since 04/12/19
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COLORADO SPRINGS, CO
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They Don't do any work
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I spent hours sending over the same documentation to this group of unprofessionals. They never read any of it, they asked for it 5x though they already had it. When I challenged their competence the owner cried like a baby saying I was being mean... Read More »
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Review
Posted 2/9/2016
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1 Review
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0 Question
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Trustlinker since 02/09/16
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POTWIN, KS
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Excellent to work with
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I was referred to the Kaplan Group through a small business owners' network I belong to on the East Coast and they were able to successfully collect all money owed to me from a large retail customer within 3 weeks. The debt was nearly 180 days pas... Read More »
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Review
Posted 1/21/2016
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1 Review
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0 Question
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Trustlinker since 01/21/16
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SAN JOSE, CA
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Effective and Professional
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The Kaplan Group was easy to work with, very professional and very effective at collecting on our delinquent account. Will certainly use them again should the need ever arise. Read More »
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Review
Posted 12/21/2015
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1 Review
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0 Question
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Trustlinker since 12/21/15
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FRESNO, CA
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Efficient
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After having unpleasant encounters with several other collection agencies, we were apprehensive to even start with a new one.
In a short while, The Kaplan Group has done more than the other agencies combined. Not only was this company fast, but a... Read More »
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Review
Posted 12/17/2015
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1 Review
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0 Question
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Trustlinker since 12/17/15
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MALIBU, CA
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An excellent experience
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Even though so far unable to collect the debt (client is broke), the people who handled my account were pleasant, knowledgeable and communicated in a timely fashion. It is very hard to find a reputable collection agency. I would highly recommencem... Read More »
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Review
Posted 12/1/2015
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1 Review
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0 Question
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Trustlinker since 12/01/15
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RONKONKOMA, NY
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Pleasantly surprised!
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I have never had to use a collection agency, but this was my last resort to collect my money. Everyone at Kaplan was so helpful and recovered the money in a few days! I would definitely recommend them!! Read More »
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Review
Posted 10/13/2015
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1 Review
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Trustlinker since 10/13/15
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ESCONDIDO, CA
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Professional and they work!
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Went to Kaplan as a last resort to collect. Didn't expect much, but they came through 100%. Extremely professional and very responsive to all my questions. I wouldn't hesitate to use their service again. Read More »
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Review
Posted 8/24/2015
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1 Review
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0 Question
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Trustlinker since 08/24/15
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NOVATO, CA
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Professional and Effective
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The Kaplan Group handled our claim efficiently and effectively. They were communicative and clear on the process and in providing updates. We recommend them highly. Read More »
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Complaint
Posted 1/22/2015
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1 Review
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0 Question
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Trustlinker since 01/22/15
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CHICAGO, IL
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Unprofessional collection practices
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I provided documentation showing that I was not liable for the debt Steven Torres was claiming I was. I provided the contact for the billable party to Mr. Torres. Since the billable party cancel the product and license, he could not collect there,... Read More »
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Review
Posted 11/30/2012
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1 Review
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0 Question
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86 Profile Views
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0 Answer
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Trustlinker since 11/30/12
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Fantastic company
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Worked with this company and they were absolutely fantastic. They recovered expediously the monies owed to us in a very professional capacity. They communicated regularly what was transpiring and I would highly recommend them to take care of you.... Read More »
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Review
Posted 11/15/2012
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1 Review
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0 Question
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88 Profile Views
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0 Answer
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Trustlinker since 11/15/12
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Review
Posted 11/15/2012
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1 Review
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0 Question
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87 Profile Views
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0 Answer
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Trustlinker since 11/15/12
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Fast Service
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The only collection agency that has actually got me my money!
They have helped me twice this year ,this 2nd time I got paid
within 5 days!After chasing these people for months! This is my "go to" company for collections!Thanks Kaplan Group,Keep... Read More »
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Review
Posted 5/1/2012
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1 Review
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0 Question
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125 Profile Views
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0 Answer
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Trustlinker since 05/01/12
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Great Agency!
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This agency has great customer service and all of their communication is very detailed and personalized. They are able to collect some really tough accounts that I never thought possible! Read More »
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Review
Posted 11/22/2011
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1 Review
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0 Question
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159 Profile Views
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0 Answer
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Trustlinker since 11/22/11
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Review
Posted 11/16/2011
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1 Review
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0 Question
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151 Profile Views
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0 Answer
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Trustlinker since 11/16/11
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Review 11/16/2011
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I have used the services of The Kaplan Group for over 10 years. This is a professional organization that does an outstanding job in collecting amounts that sometimes seem impossible to collect. I highly recommend The Kaplan Group. Read More »
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Review
Posted 11/11/2011
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1 Review
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0 Question
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145 Profile Views
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0 Answer
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Trustlinker since 11/11/11
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Review 11/11/2011
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We have used TKG for over seven years. I would definitely recommend this company. They are very professional,knowledgeable and diligent. Read More »
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Review
Posted 11/8/2011
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1 Review
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0 Question
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183 Profile Views
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0 Answer
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Trustlinker since 11/08/11
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Review 11/8/2011
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Our company has used TKG for over 10 years, they have always been very professional and have excellent customer service and communication skills. They have recovered 90%+ of the receivables placed with them including international accounts. They a... Read More »
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Review
Posted 11/8/2011
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1 Review
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0 Question
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148 Profile Views
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0 Answer
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Trustlinker since 11/08/11
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Review 11/8/2011
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Excellent customer service and communication. I would highly recommend using the TKG. Our company has been using TKG for a year now and we are very satisfied with the results we have received. Just a great asset for the Central Coast. Read More »
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